Terugbetalingsbeleid

Last updated: 26-08-2026

This return and refund policy applies to all orders placed with Client Onboarding Kits, operated by Adil Derral, 38 Rue la Bourdonnais, 93600 Aulnay-sous-Bois, France.

1. What we sell

We sell digital products only: onboarding documents you download immediately. Nothing physical is shipped, so nothing can be physically returned. This policy sets out when you are entitled to a refund.

2. Your right of withdrawal, and why it lapses

As a consumer in the EU you normally have 14 days to withdraw from an online purchase. A statutory exception applies to digital content that is delivered immediately.

At checkout you expressly confirm that:

• delivery of the digital files begins immediately after payment, and
• you acknowledge that your 14-day right of withdrawal lapses once the download is available.

You cannot complete the order without that confirmation. If you do not give it, your 14-day withdrawal right remains intact and you can cancel as long as you have not downloaded the files.

3. When you do get a refund

Despite the above, we refund you in full in the following cases:

• The file does not work — the download is corrupted, incomplete or will not open, and we cannot resolve it within 5 business days.
• You received the wrong product — the contents do not match the description on the product page.
• Duplicate payment — you were charged twice for the same order.
• Unauthorised payment — the order was placed without your permission.
• You have not downloaded the files and request a refund within 14 days.

4. When you do not get a refund

• The kit was downloaded and matches its description, but does not suit your personal preference or way of working.
• You do not have the software needed to open or edit the files, while the requirements are stated on the product page.
• The request is made more than 30 days after purchase.

This is why we list the contents, file format and software requirements on every product page — and why you are welcome to ask us before you buy.

5. Requesting a refund

Email lokan.unola@atomicmail.io with:

• your order number;
• the email address you ordered with;
• a short description of the problem (a screenshot helps).

We confirm your request within 24 hours on business days and reach a decision within 5 business days.

6. How refunds are processed

Approved refunds are processed through the same payment method as the original payment. If you paid with iDEAL, the amount is returned to the bank account you used.

Once approved, it usually takes 5 to 10 business days for the money to reach your account. The exact timing depends on your bank. We do not charge any fee for a refund.

7. Questions before you buy

Not sure whether a kit fits your business? Email us at lokan.unola@atomicmail.io before ordering — we are happy to talk it through.